Refund policy

At Kenngo, we want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, refunds, and warranty claims work.

Returns

We accept returns on eligible products within 7 days of delivery. Products must be returned in undamaged, unused condition, with all original accessories, packaging, and documentation included.

Exchanges

We do not currently offer product exchanges. If you'd like a different product, please return your original item for a refund and place a new order separately.

Return Shipping

Kenngo covers the cost of return shipping for eligible returns. You will not be charged for sending the item back to us.

Refunds

Once your return is received and inspected, we will process your refund. Refunds are issued either via bank transfer or as store credit, depending on your preference.

Warranty

Warranty coverage begins from the date of purchase. If you purchased a Kenngo product from an offline/retail store, a valid purchase invoice from that store is sufficient proof to claim warranty — a separate stamped warranty card is not required.

Warranty covers manufacturing defects and does not cover damage from misuse, unauthorized repair, or normal wear and tear. Duration varies by product — please check your product's page or packaging.

Filing a Complaint or Warranty Claim

To register a complaint or warranty claim, contact us at jiatekappliances@gmail.com or +91-8108004044. Our team will guide you through the next steps. We aim to resolve customer complaints within 7 working days.

How to Initiate a Return

To start a return, please contact us at jiatekappliances@gmail.com or call +91-8108004044, with your order number and reason for return.