Terms of service

These Terms of Service ("Terms") govern your use of the Kenngo website (the "Site") and your purchase of products from us. By accessing the Site or placing an order, you agree to these Terms.

1. About Us

Kenngo is operated by Jiatek Appliances Private Limited, registered at C 1303, GH 16C, Sector 1, Greater Noida West, 201308, India. For any queries, you can reach us at jiatekappliances@gmail.com or +91-8108004044.

2. Products and Pricing

All products displayed on the Site are subject to availability. Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to modify prices, product descriptions, and availability at any time without prior notice.

3. Orders and Payment

By placing an order, you confirm that the information you provide is accurate and complete. We accept payments through our payment gateway partner(s) as well as Cash on Delivery on eligible orders, per our Shipping Policy. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or error in pricing/availability.

4. Shipping and Delivery

Shipping timelines and charges are detailed in our Shipping Policy, which forms part of these Terms.

5. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

6. Warranty

Warranty coverage begins from the date of purchase and is limited to manufacturing defects — it does not cover damage from misuse, unauthorized repair, or normal wear and tear. For products purchased from an offline/retail store, a valid purchase invoice serves as sufficient proof to claim warranty. Customer complaints, including warranty claims, are addressed via jiatekappliances@gmail.com or +91-8108004044, with resolution targeted within 7 working days.

7. Intellectual Property

All content on the Site — including the Kenngo name, logo, product images, and text — is the property of Jiatek Appliances Private Limited and may not be reproduced or used without prior written permission.

8. User Conduct

You agree not to misuse the Site, including attempting unauthorized access, interfering with its normal operation, or using it for any unlawful purpose.

9. Limitation of Liability

To the extent permitted by law, Kenngo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Site, beyond the value of the product purchased.

10. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Gautam Buddh Nagar, Uttar Pradesh.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.